Engaged employees deliver memorable service experiences, but new challenges keep HR on its toes. Gauge your grip on the forces shaping engagement this year.
About 70 % of employees say which economic pressure is outpacing their salary in 2025?
student debt
cost of living
housing supply
fuel prices
Rising ______ costs are cited by 90 % of employers as their number‑one benefits challenge in 2025.
recruitment
benefit
office rental
software license
Companies with a dedicated employee‑experience (EX) team are roughly ____ times more likely to exceed ROI goals.
10
6
2
4
Organisations that link customer‑experience and employee‑experience metrics are ______ times likelier to report positive ROI.
1.5
5.0
2.0
3.3
Roughly ___ % of employees are in the office full‑time even though only 19 % prefer it.
79%
59%
29%
39%
Around 41 % of firms have eliminated which organisational layer, leaving teams feeling directionless?
middle management
C‑suite
board advisors
front‑line staff
Which generation has 80 % of members worrying about immediate expenses if their income stopped?
Baby Boomers
Gen Z
Silent Generation
Gen X
Three‑quarters of HR leaders say ______ are overwhelmed, driving high burnout rates.
interns
executives
managers
contractors
Employers expect to promote roughly what percentage of their workforce in 2025?
20%
10%
5%
2%
Healthcare expenses are projected to grow by about ____ % in 2025, outpacing general inflation.
3.0
1.8
5.8
9.0
Starter
Starter: Focus on wellbeing basics—tackle cost pressures and manager support.
Solid
Solid: You recognise key engagement levers—refine data linkage to boost ROI.
Expert!
Expert: Your insights could inspire next‑gen engagement strategies across service teams.
Mastering Employee Engagement Drivers Interview Questions helps you pinpoint the factors that energize service teams. Start with our services marketing interview guide to cover the basics of motivation and culture. Then put your understanding to the test with the customer co-production MCQs, explore resource alignment in the capacity-demand matching interview questions, and refine your approach through the pricing services question set. Working through these targeted quizzes will prepare you to discuss employee engagement strategies with clarity and confidence.
