Stay ahead of issues by turning noisy social data into timely alerts. Test how well you can configure, tune and act on listening signals that protect reputation.
Which alert type helps you catch a brewing crisis by flagging sudden surges in brand mentions?
Real‑time spike/volume anomaly alerts
Monthly recap emails
Manual keyword exports
Follower‑count milestones
To refine what you monitor, which query method lets you include, exclude and match exact phrases?
Hashtags without keywords
Sorting by like counts
Emoji‑only filters
Boolean operators like AND/OR/NOT and quoted phrases
Enterprise listening tools typically analyze tone by classifying mentions as ______.
owned, paid or earned
likes, comments or shares
positive, negative or neutral
happy, angry or surprised only
For fast handoffs, where do mature platforms route critical alerts by default integrations?
Fax machines
Postal mailers
Email plus Slack or Microsoft Teams channels
Only in‑app dashboards with no push
Coverage breadth matters. Which source mix is standard for enterprise monitoring?
Internal company email
Only your brand’s owned channels
News sites, social networks, blogs, forums and review sites
Private DMs and texts
If negative sentiment suddenly doubles while volume spikes, what should your alert logic do?
Mute alerts until the campaign ends
Auto‑delete neutral mentions
Trigger a high‑priority incident alert
Wait for the weekly report
What’s a practical way to capture brand variants and product lines in one search?
Use OR lists for brand, product and common misspellings
Track only the corporate legal name
Rely solely on hashtag variations
Filter by follower count above 10k
Why do many teams use enterprise tools instead of relying only on basic web alerts?
They include social data and sentiment, not just web mentions
They guarantee zero false positives
They post replies automatically without setup
They eliminate the need for human review
In competitive monitoring, which view helps contextualize a sudden spike around your brand?
Quarterly hiring plan
Your ad server’s CTR by placement
Internal NPS survey results
Share of conversation versus named competitors
To reduce noise from off‑topic posts, what’s the best next step after a week of false positives?
Disable all alerts after 5 p.m.
Tighten queries with NOT terms and required context words
Add more generic keywords
Turn off sentiment analysis
Starter
Good start—review the fundamentals and tune your checklists.
Solid
Strong grasp—polish the details to boost consistency under pressure.
Expert!
Excellent—your instincts and execution match best practice.
