Pricing Psychology & Revenue Models

Price Fences: Segmenting Without Backlash

Price fences let you charge different customers different prices without changing the core product. This quiz tests how to design fair, transparent fences that segment demand and avoid backlash.

Which is the primary goal of a price fence?

Segment customers by willingness to pay without altering the product

Equalize margins across every SKU

Increase list price across all customers

Hide surcharges deep in checkout flows

Fences aim to separate segments based on revealed willingness to pay—by timing, channel, or eligibility—so price varies while the product stays the same.

A time-based fence that offers lower prices for weekday matinees primarily targets which segmentation signal?

Customers with high brand loyalty

Wholesale buyers only

Higher switching-cost customers

Lower opportunity cost customers

Off-peak discounts attract those with flexible schedules and lower opportunity costs, leaving peak buyers to pay more.

Which practice most reduces backlash risk when using dynamic ticket pricing?

Adding surprise fees at checkout

Removing price floors entirely

Publishing clear rules and caps before tickets go on sale

Changing prices every few minutes without notice

Transparency—rules, caps, and rationale—helps fans anticipate variation and perceive the system as fair.

Which of the following is a defensible eligibility fence?

Charging new users more than returning users without disclosure

Charging random prices to test elasticity

Charging different prices based on surname

Student ID required for discounted plans

Defensible fences use observable, legitimate criteria like student or senior status; arbitrary or opaque rules invite scrutiny.

A retailer offers in‑app coupons that are not available in-store. This is best described as a ______ fence.

channel/access

cost-plus

quality

versioning

Restricting offer access to a channel is a classic access (channel) fence; product and quality remain unchanged.

When regulators target ‘drip pricing’, which fence design principle becomes most critical?

Geo‑fencing price pages

Increasing service fees to offset taxes

Deeper last‑minute discounts

Full-fee transparency up front

Crackdowns on hidden fees require total price transparency early in the journey to maintain trust.

Loyalty‑tier discounts that unlock after spend thresholds combine which elements?

Price matching and MAP enforcement

Randomization and queueing

Self‑selection and eligibility proof

Mandatory bundling and tie‑ins

Customers self‑select into tiers by behavior; the program verifies eligibility, creating a defensible fence.

Which KPI most directly shows whether fences improved unit economics rather than just volume?

Email open rate

Store traffic only

Gross impressions

Contribution margin per unit

Fences should raise realized margin from price discrimination; pure traffic without margin lift is insufficient.

A sports club pairs dynamic pricing with loyalty rewards and fee caps. The intent is to ______.

offset fairness concerns while keeping revenue optimization

eliminate price variance entirely

guarantee sellouts for every match

reduce secondary‑market activity to zero

Combining transparency, caps, and rewards helps preserve fairness while retaining revenue benefits.

Which example is most likely to trigger backlash?

Advance‑posted surge bands

Off‑peak day passes clearly labeled

Student discounts with ID

Large, last‑second price spikes plus hidden checkout fees

Surprise surcharges and volatile spikes feel unfair; posted rules and eligibility fences are more acceptable.

Starter

You grasp the idea of fences—now focus on transparent rules and defensible eligibility to avoid fairness blowback.

Solid

Good read on segmentation. Sharpen KPIs around margin lift and document caps so customers see fairness, not gamesmanship.

Expert!

Excellent. You’re designing fences that segment cleanly, defend publicly, and enhance contribution profit.

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