Beyond the basic bundle lies an augmented layer of guarantees, information and emotional value. Gauge how well you know the latest add‑ons that elevate a service offer in 2025.
A money‑back guarantee is part of the ______ layer of the augmented service.
price
core
evidence
decor
Evidence reduces risk and reassures customers beyond basic functionality.
Which technology powers proactive maintenance alerts in augmented equipment‑rental services?
IoT sensors
QR codes
fax modems
dot‑matrix
Embedded sensors collect data to trigger value‑add notifications, expanding the offer.
Offering virtual onboarding tutorials is an example of ______ augmentation.
information
shelf
time
ownership
Information support helps customers use the core service effectively.
In 2025, the most demanded augmentation among banking Gen Z clients is ______ tracking.
lottery
carbon footprint
fax
pager
Environmental add‑ons resonate with Gen Z and extend base banking features.
Augmentation that turns usage data into personal tips leverages ______ intelligence.
random
manual
predictive
passive
Predictive analytics anticipates needs, offering guidance that enriches value.
Extended warranties add value mainly by increasing perceived ______.
fashion
color
security
speed
Security in ownership reduces worry and differentiates providers.
ChatGPT‑style assistance layered onto SaaS dashboards augments the offer by enhancing ______.
real estate
packaging
usability
humidity
Conversational help removes friction, making the core software more accessible.
Premium 24/7 support hotlines appeal primarily to which segment?
time‑sensitive professionals
distant galaxies
DIY hobbyists
offline retirees
Professionals value quick resolution; always‑on support raises willingness to pay.
Subscription models that bundle priority queuing transform an episodic service into a ______ relationship.
seasonal
continuous
one‑off
expired
Ongoing priority access turns transactions into enduring ties.
As of 2025, what share of consumers say they’d pay extra for augmented services that save them planning time?
18 %
68 %
98 %
38 %
Time‑saving add‑ons command premiums, reflecting increasing schedule pressure.
Starter
Starter: Learn the essentials of guarantees, information and support layers.
Solid
Solid: Nice! Now integrate digital twins and proactive care into your augmentation mix.
Expert!
Expert: Stellar! You’re ready to craft future‑proof augmented offerings.
