Great service operations balance what guests want with what resources they actually have. Test your knowledge of strategies that match capacity to shifting demand.
Yield management adjusts room prices in real time to match demand with available ______.
batteries
slogans
domains
capacity
Airlines routinely overbook flights to hedge against passenger ______.
tips
boarding passes
no‑shows
coffee orders
A fast‑casual chain uses mobile ordering to shift demand from peak lunch hour; this is known as ______ shifting.
humidity
demand
lunar
asset
Cross‑training staff allows managers to quickly add capacity by redeploying ______.
parking meters
playlists
employees
hashtags
2025 Deloitte analysis found AI queue systems cut average wait times during peaks by about ______ percent.
zero
3
30
300
Hotels that turn off low‑occupancy floors to save utilities are practicing capacity ______.
inflation
shrinkage
franchise
color‑coding
Surge pricing in ride‑hailing is an example of matching capacity limits with a spike in demand via ______ incentives.
font
logo
beverage
price
Appointment buffering mainly protects schedules from ______ overruns.
service time
screen brightness
rainfall
encryption
2025 McKinsey operations insights highlight that cloud kitchens rely on real‑time order batching to pool ______ across brands.
adverts
seasons
production capacity
voters
One simple way to smooth demand is offering weekday discounts, a tactic called off‑peak ______.
combustion
soldering
proclamations
promotion
Starter
You catch the idea of smoothing peaks but need more practice juggling capacity blocks.
Solid
You handle most matching techniques but can sharpen your mix of pricing, staffing, and tech.
Expert!
You could run ops on a holiday weekend—your capacity toolkit is polished and ready.
