Engaged employees deliver memorable service experiences, but new challenges keep HR on its toes. Gauge your grip on the forces shaping engagement this year.
About 70 % of employees say which economic pressure is outpacing their salary in 2025?
student debt
cost of living
housing supply
fuel prices
Rising everyday expenses are eroding real wages, making cost‑of‑living relief a top engagement issue.
Rising ______ costs are cited by 90 % of employers as their number‑one benefits challenge in 2025.
recruitment
benefit
office rental
software license
Escalating healthcare and insurance prices squeeze budgets, forcing tough trade‑offs.
Companies with a dedicated employee‑experience (EX) team are roughly ____ times more likely to exceed ROI goals.
10
6
2
4
Focused ownership turns engagement from a side project into a measurable value driver.
Organisations that link customer‑experience and employee‑experience metrics are ______ times likelier to report positive ROI.
1.5
5.0
2.0
3.3
Connecting CX and EX creates a virtuous loop— happy staff make happy customers.
Roughly ___ % of employees are in the office full‑time even though only 19 % prefer it.
79%
59%
29%
39%
The mismatch between attendance policies and preferences is denting engagement scores.
Around 41 % of firms have eliminated which organisational layer, leaving teams feeling directionless?
middle management
C‑suite
board advisors
front‑line staff
Cuts aimed at efficiency can backfire when crucial coordination roles disappear.
Which generation has 80 % of members worrying about immediate expenses if their income stopped?
Baby Boomers
Gen Z
Silent Generation
Gen X
Financial stress skews younger, affecting retention and engagement expectations.
Three‑quarters of HR leaders say ______ are overwhelmed, driving high burnout rates.
interns
executives
managers
contractors
Overloaded managers struggle to coach teams, undermining engagement culture.
Employers expect to promote roughly what percentage of their workforce in 2025?
20%
10%
5%
2%
Promotion prospects influence motivation; clear pathways boost retention.
Healthcare expenses are projected to grow by about ____ % in 2025, outpacing general inflation.
3.0
1.8
5.8
9.0
Rising medical costs increase benefit spend, impacting total rewards strategy.
Starter
Starter: Focus on wellbeing basics—tackle cost pressures and manager support.
Solid
Solid: You recognise key engagement levers—refine data linkage to boost ROI.
Expert!
Expert: Your insights could inspire next‑gen engagement strategies across service teams.
