Value Proposition Design

Mapping Pains, Gains and Relievers

Test how well your value map addresses the customer’s profile of jobs, pains, and gains. Separate symptoms from root causes and match each relief or gain to a specific job.

In the Value Proposition Canvas, the customer profile includes jobs, pains, and gains; the value map includes products/services, pain relievers, and ______.

personas

marketing channels

sales scripts

gain creators

The value map specifies how your offer relieves pains and creates gains for defined jobs.

A ‘pain’ is best described as ______.

what makes doing the job hard or risky

a demographic trait

a brand attribute

a feature request

Pains capture obstacles, undesired costs, and negative emotions tied to the job.

A ‘gain creator’ is effective only if it ______.

improves internal efficiency

maps to a specific desired outcome in the gains list

adds novel technology

wins design awards

Each gain creator should link to a concrete gain your customer cares about.

A common mapping mistake is listing pain relievers that ______.

reduce risk

don’t link to any high-importance pain

are solution-agnostic

are measurable

Every reliever should trace to a prioritized pain, otherwise it’s scope creep.

To prioritize pains and gains, teams frequently rank by severity/aspiration and ______.

CPC of keywords

UI color palette

sales headcount

frequency of occurrence

Severity and frequency together indicate which issues affect customers most.

An outcome framed as ‘save 2 hours per week in onboarding’ belongs primarily to ______.

gains

pains

jobs

personas

Time savings are positive outcomes—the essence of gains.

A compliance failure risk while doing the job would be captured as a ______.

gain

channel

pain

persona

Risk, cost, and negative emotions are cataloged as pains.

On the value map, ‘automated audit trail’ most directly functions as a ______.

pain reliever

persona enhancer

gain creator

sales enablement

It reduces risk and effort, relieving pains tied to compliance and evidence.

A quick check for fit is to verify that every top pain has at least one ______.

brand archetype

pain reliever

persona

pricing tier

Direct mapping ensures the value proposition addresses prioritized pains.

Teams often create a traceability table from each job to pains/gains to relievers/gain creators to ensure ______.

lowest CAC

highest ad reach

maximum feature count

explicit coverage with no orphan items

Traceability prevents building features that don’t address real customer needs.

Starter

Revisit the customer profile and match each top pain to at least one reliever.

Solid

Nice mapping; now quantify severity and frequency to focus build effort.

Expert!

Great fit logic—your traceability from jobs to relievers/gain creators is airtight.

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