Reference Groups
Friends, family, and even strangers online steer buying choices more than we realise. Explore how…
Friends, family, and even strangers online steer buying choices more than we realise. Explore how…
From community hosts to social‑media influencers, trusted voices amplify brand conversations. Check…
Prospect Theory explains how real people value gains and losses in risky choices.Take this quiz to…
Not every purchase earns equal brainpower; involvement levels reveal why.Challenge yourself on the…
From jingles to loyalty points, consumer learning shapes every brand encounter.Test how well you…
Understand common heuristics—availability, anchoring, representativeness—and biases such as…
Services are described as intangible primarily because they ______. Require high capital investment…
Inseparability in services means production and consumption ______. Require heavy machinery Occur…
Gap 1 in the SERVQUAL model is the ______ gap. Service delivery vs. external communication Service…
In the traditional 4 Ps model, 'Place' primarily addresses ______. Price elasticity Brand…
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