Public Relations & Reputation Management

Reputation Risk Matrix: Likelihood vs. Impact

Turn scattered risk logs into a clear picture executives can act on. Score likelihood and impact consistently to focus resources where they matter most.

In a standard reputation risk matrix, the two primary axes are ______.

urgency and budget

profit and revenue

followers and reach

likelihood and impact

Likelihood estimates how probable an event is. Impact reflects the severity if it occurs.

Which scale format is most commonly used by public bodies in 2025 risk matrices?

7×1 scoring with no labels

binary yes/no only

5×5 scoring with defined descriptors

unscored narrative notes

Clear descriptors make scoring repeatable across teams. 5×5 grids are widely adopted in local government frameworks.

“Inherent risk” should be assessed ______.

before existing controls are considered

only during audits

only for financial risks

after all mitigations

It shows the raw exposure without protections. Then compare it with residual risk after controls.

When two risks tie on score, which should be prioritized?

Neither—ties mean no action

Always the most likely one

The one with higher impact, subject to risk appetite

Whichever is newest

High‑impact events can be existential even if rarer. Risk appetite defines acceptable exposure levels.

Which additional dimension often improves heat‑map decisions for comms teams?

calendar week number

hex color preference

employee headcount

velocity or time‑to‑harm

Fast‑moving risks demand earlier triggers. Velocity explains why some moderate risks need urgent action.

A practical way to reduce a risk score is to ______.

lower likelihood through controls or reduce impact with preparedness

hide it from the register

wait for the next quarter

rename the risk

Controls like monitoring cut probability. Playbooks and rehearsals limit damage if it lands.

What should each matrix cell include to drive action?

emoji only

blank for flexibility

named owner and next review date

a color with no text

Ownership prevents risks from drifting. Review dates keep assessments current.

Why are narrative criteria for each score critical?

They are optional decoration

They raise scores automatically

They replace evidence

They make ratings consistent and auditable across teams

Descriptors anchor judgement with examples. Auditable scoring strengthens governance.

Which is the best source for early signals to inform likelihood scores?

random hashtags

monthly board meetings only

social listening and media monitoring tied to risk themes

office rumor threads only

Structured monitoring surfaces weak signals sooner. Trends update probabilities in near‑real time.

When should a risk be escalated from amber to red?

At quarter end automatically

When a stakeholder is annoyed

When media mentions rise slightly

When score crosses the agreed appetite or trigger threshold

Appetite‑based triggers keep responses proportionate. Escalation should follow pre‑set thresholds, not hunches.

Starter

Revisit how scoring drives action and practice with examples.

Solid

Good scoring—tighten ownership and appetite‑based triggers.

Expert!

Superb—your register drives timely decisions and resources.

What's your reaction?

Related Quizzes

1 of 10

Leave A Reply

Your email address will not be published. Required fields are marked *