Digital tools now weave through every service encounter, elevating speed, accuracy and delight. Gauge your knowledge of the tech transforming service delivery in 2025.
Which technology enables real‑time language translation for global service chats?
typewriters
VHS
AI speech models
dot matrix
AI models translate on the fly, broadening access.
Computer vision in retail uses cameras to create ______ stores.
paper
fax
candle‑lit
checkout‑free
Vision and sensors let customers walk out while systems charge automatically.
Edge computing reduces latency for ______‑critical service robots.
holiday
obsolete
paper
safety
Local processing ensures split‑second reactions in physical environments.
2025 studies show generative AI slashes average handle time by ____ %.
25
100
55
2
Agents draft faster responses, cutting a quarter off call length.
Digital twins of service facilities primarily aid in predictive ______.
albums
inflation
maintenance
origami
Virtual replicas forecast failures accurately, avoiding downtime.
NLP sentiment engines now flag at‑risk customers within ______ seconds of a chat’s start.
15
150
300
0
Early detection triggers proactive retention scripts.
Which wearable technology helps field engineers access schematics hands‑free?
pocket calculators
pagers
AR smart glasses
flip phones
Augmented‑reality overlays guide repairs without manuals.
Blockchain in after‑sales service is mainly used to secure ______ history.
sleep
warranty
coffee
weather
Immutable records build trust and streamline claims.
IoT beacons in hospitality personalise lighting via guests’ ______ apps.
desktop
fax
paper
mobile
App‑linked beacons adjust rooms automatically upon entry.
A primary challenge of service robots in healthcare remains patient trust and ______ acceptance.
nautical
jurassic
astrological
ethical
Ethical concerns about empathy and privacy hinder adoption.
Starter
Starter: Learn how basic automation and cloud tools underpin modern service flows.
Solid
Solid: Good job! Enhance predictive and conversational layers for competitive edge.
Expert!
Expert: Stellar! Your tech insight rivals leading service‑innovation architects.
