Brand Strategy & Architecture

Brand Equity Models: Keller vs. Aaker

Compare two classic brand equity frameworks used by strategists. Understand how each model structures equity and where they differ in emphasis.

In Keller’s Customer‑Based Brand Equity model, the top of the pyramid is ______.

judgments

imagery

resonance

salience

Resonance reflects intense, active loyalty and community. Salience sits at the base as awareness of the brand.

Aaker’s model lists which of the following as a core equity dimension?

share of search

brand resonance

perceived quality

earned reach

Aaker highlights brand loyalty, awareness, perceived quality, and associations, plus proprietary assets. Resonance is Keller’s term.

Compared with Aaker, Keller places stronger emphasis on ______ relationships at the apex.

retailer–manufacturer

customer–brand

employee–manager

investor–analyst

Keller’s apex is about active engagement and community with the brand. Aaker focuses more on managerial assets and their market impact.

In Keller’s pyramid, performance and imagery jointly build ______.

pricing ladders

distribution allowances

factory throughput

brand meaning

Meaning comes from what the brand does (performance) and how it meets psychological or social needs (imagery).

Aaker’s ‘proprietary brand assets’ commonly include ______.

OKR templates

meeting cadence

trademarks, channel relationships, and patents

daily ad frequency

These assets create competitive barriers beyond perception. They differ from purely attitudinal measures.

Which stage in Keller’s model directly precedes ‘resonance’?

brand assets

judgments and feelings

quality compliance

salience

After meaning is formed, customers evaluate the brand and experience emotions before reaching resonance.

A practical difference: Aaker provides a managerial scorecard; Keller offers a ______.

creative testing rubric

diagnostic ladder from awareness to loyalty

pricing waterfall

supply‑chain blueprint

Keller’s structure helps diagnose where equity building is stuck. Aaker’s dimensions support tracking and valuation.

Both models agree that ______ is foundational to building equity.

corporate legal form

office location

SKU count

brand awareness

Awareness underpins consideration and memory formation in either framework. Operational details are unrelated.

When auditing equity, mapping assets like distinctive colors or sonic cues primarily relates to ______.

debt covenants

cost accounting

brand associations

liability reserves

Distinctive assets live in consumer memory as associations that aid recognition. Financial items are separate.

If a brand has high salience but weak judgments, Keller’s model suggests focusing on ______ next.

improve performance and imagery to strengthen meaning

rename the company immediately

raise prices without changes

cut all media to drive scarcity

Stronger meaning often precedes better evaluations and feelings, leading eventually to resonance.

Starter

Build foundations and revisit key definitions.

Solid

Strong grasp—polish nuance and edge cases.

Expert!

Excellent—ready to apply at portfolio scale.

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