CLV & Cohort Analysis

Cohort Churn Curves: Reading the Slopes

See what the shape of a churn curve reveals about onboarding, product-market fit, and long-term value. Practice reading slopes, tails, and hazard spikes to diagnose what to fix next.

A steep early drop in the churn curve usually points to ______ problems.

DNS latency

onboarding or fit

bot traffic

cookie expiration

Large early losses imply customers fail to reach value quickly. Improving onboarding or targeting can reduce the initial cliff.

A long, flat tail in cohort curves indicates meaningful ______ value.

session-only

one-time coupon

ad-view

long-term

A slow-decaying tail means some customers persist for many periods, contributing disproportionally to lifetime value.

The area under the retention curve approximates expected ______ per customer.

active periods

advert impressions

SKU count

support tickets

Summing retention over time yields expected customer-months or cycles, a direct driver of lifetime value.

A convex-down (quickly flattening) curve generally signals improving ______ over time.

survival probability

pixel quality

inventory depth

timezone routing

When the curve flattens, hazard declines and remaining users are stickier, indicating stabilization.

A mid-cohort spike in hazard (sudden drop) often aligns with a ______ event.

theme switch

billing or renewal

DNS cache flush

ad frequency cap

Subscription renewals can create synchronized churn if value or pricing is misaligned at renewal moments.

Comparing adjacent cohorts reveals if product changes shift the curve ______.

left or right only

up or down

into vectors

to grayscale

If newer cohorts retain better, their curve sits above earlier ones at each period, showing improvement.

If cohorts with discounts show steeper later drops, the likely cause is ______ churn.

promotional

cookie-based

DNS-based

hardware

Customers acquired via heavy discounts may lapse after the discount window ends, creating a steeper decline later.

A curve that never flattens and trends toward zero suggests no durable ______.

loyal base

ad budget

schema

geo replication

Continual decay to zero indicates the product fails to retain any lasting segment, limiting lifetime value.

Segmenting curves by channel helps identify acquisition sources with ______ retention.

identical

undefined

irrelevant

higher

Different sources often deliver customers with very different stickiness; curves visualize which drive lasting value.

Normalizing curves by first purchase instead of signup is useful for commerce because it aligns to ______ timing.

value realization

cookie consent

DNS propagation

ad viewability

Using first purchase as t0 measures retention from the moment value is realized, improving comparability across acquisition paths.

Starter

Revisit curve shapes and what they imply about onboarding and loyalty.

Solid

Good reads—dig deeper into hazard spikes and channel-level segmentation.

Expert!

Superb—your curve diagnostics can guide product and pricing moves.

What's your reaction?

Related Quizzes

1 of 10

Leave A Reply

Your email address will not be published. Required fields are marked *