CLV & Cohort Analysis

Contribution vs. Gross Margin CLV

Clarify which cost definitions belong in CLV for decision‑making versus reporting. See how contribution margin changes acquisition, pricing, and budget calls.

Contribution margin subtracts variable costs from revenue; gross margin often excludes ______ like shipping or payment fees.

COGS entirely

taxes in every case

channel‑variable costs

inventory write‑offs by law

Contribution focuses on costs that change with volume and channel. That’s the right lens for incremental CLV and budgeting.

For media decisions, CLV should be computed on a ______ basis to reflect unit economics.

top‑line only

contribution

gross

impressions

Using contribution aligns CLV with cash actually retained per sale before fixed costs. It prevents over‑spend on low‑margin items.

Including fixed overhead in CLV typically ______ channel comparisons.

removes CAC entirely

clarifies elasticity

masks incremental differences

raises conversion rate

Fixed costs don’t vary by acquisition path, so including them dilutes signal about which spend adds profit.

Discounts reduce CLV more than revenue because they also affect ______‑linked costs.

domain

server

margin

cookie

Lower price can lower contribution after variable costs and fees. Evaluate promotions on incremental profit, not just sales lift.

A proper payback view uses contribution CLV net of ______.

CTR

impressions

CAC

organic traffic

Subtracting customer acquisition cost from contribution CLV shows when the investment is recovered. This aligns with cash returns.

Refunds and chargebacks belong in ______ when computing contribution‑based CLV.

brand equity

amortization only

fixed overhead

variable costs

They scale with transaction volume and channel, so excluding them overstates sustainable CLV.

If shipping is subsidized, its cost should be treated as ______ in contribution CLV.

ignored

variable

fixed

capitalized

Per‑order shipping depends on volume and offer terms. Treating it as variable keeps CLV realistic.

Gross‑margin CLV can be acceptable for high‑margin products, but for thin‑margin catalogs it tends to ______ CLV.

eliminate

equalize regardless

understate in all cases

overstate

Ignoring channel‑variable costs on low margins yields inflated value estimates. Contribution corrects this.

Pricing changes that raise margin percent typically ______ contribution CLV all else equal.

leave unchanged

decrease

increase

reset to zero

Higher retained value per purchase lifts lifetime profit provided demand doesn’t fall too much. Elasticity still matters.

To keep CLV comparable across channels, use the same ______ definition in every calculation.

timezone name

margin and cost

font family

cookie window

Consistent cost inclusion avoids apples‑to‑oranges comparisons that misallocate budget.

Starter

Good start—review definitions and setup to solidify your foundation.

Solid

Nice work—your grasp is strong; refine edge cases and assumptions.

Expert!

Outstanding—your CLV intuition and technique are practitioner‑level.

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