Which additional 'P' addresses the human actors who deliver and perform a service?
Promotion
Process
Physical evidence
People
Queue management systems in a bank are chiefly part of which extended 'P'?
Process
Product
Price
People
Ambient factors like décor, signage, and cleanliness reflect which 'P'?
Product
People
Place
Physical evidence
Including self‑service kiosks in a fast‑food restaurant is primarily a ______ decision.
Price
Promotion
Process
People
Uniforms that convey professionalism and brand identity fall under which 'P'?
Physical evidence
Promotion
People
Price
The blueprint of steps customers go through when opening a bank account is known as the service ______.
Product
Physical evidence
Promotion
Process
Providing certificates of hygiene rating displayed at a spa contributes to which 'P'?
People
Physical evidence
Product
Promotion
Training frontline employees in empathy and active listening addresses which 'P'?
People
Place
Price
Process
Scripts used by customer‑service agents contribute primarily to the ______ dimension.
Process
Physical evidence
Product
Price
The tangible cues that reassure customers of service quality belong to ______.
Promotion
Price
Process
Physical evidence
A spa introducing aromatherapy scents in its lobby is an example of managing which 'P'?
Place
Physical evidence
Product
People
Employee empowerment policies in hotels primarily influence which extended 'P'?
Process
People
Price
Product
Standard operating procedures (SOPs) ensure consistency and belong to which 'P'?
Process
People
Place
Promotion
Customer testimony displays at a law firm’s reception contribute to ______ as a marketing mix element.
Product
Process
People
Physical evidence
In services marketing, which 'P' often becomes the most difficult to imitate by competitors?
Product
Price
Place
People
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Diving into Extended 7 Ps for Services Interview Questions helps you understand how people, processes, and physical evidence shape service delivery. Begin with our service marketing principles & concepts interview questions to revisit the framework behind the extra Ps. Then quiz yourself with the Marketing 101 core definitions interview quiz, refine your messaging through the positioning statement formula interview questions, and explore value measurement with the brand equity models interview MCQs. Working through these interview questions will give you the confidence to discuss the extended 7 Ps in any service context.
