Design clearer conversations for assistants and agents by structuring prompts and interactions deliberately. Keep users in control with confirmations and transparent behavior.
For AI assistants, giving clear, specific instructions with constraints primarily helps the model ______.
produce more accurate, on‑task responses
speak with a wider vocabulary by default
avoid using any structured formats like JSON
ignore user safety settings entirely
When a request is ambiguous, a well‑designed assistant should first ______.
switch to a long tutorial monologue
ask a concise clarifying question
answer anyway with a confident guess
end the conversation without feedback
Which interaction pattern best balances low model confidence with user control?
Proactive automation without prompts
Unstructured free chat only
Suggest‑and‑confirm
Hidden background execution
For high‑stakes tasks like payments or bookings, the conversation should include ______.
fewer steps to minimize any friction
small talk to build rapport first
a silent background action with no notice
an explicit confirmation step before finalizing
Choosing the right channel (voice, chat, or hybrid) should be driven mainly by ______.
user preference and task context
which modality the team likes to build
whichever platform has the newest UI kit
the cheapest hosting plan
Being transparent that a user is chatting with a bot primarily helps ______.
increase average handle time
set expectations and build appropriate trust
reduce accessibility compliance needs
remove the need for guardrails
Designing conversations to keep the user in charge means providing ______.
no way to undo to keep flows simple
only one fixed path from start to finish
clear options to override or opt out of actions
forced proactive actions in all cases
A practical way to improve response reliability is to ______ the model’s output format.
discourage any formatting to keep it creative
avoid giving examples to prevent bias
use variable‑length paragraphs without cues
specify and enforce a structured format (for example, JSON keys)
To ensure accessibility and reach, teams should plan for ______.
localization and assistive‑technology friendly phrasing
exclusively graphical responses
only English but with lots of slang
voice‑only flows with no text fallback
After launch, the most reliable way to improve a conversational experience is to ______.
swap brand tone weekly for variety
test with users and iterate based on real interactions
freeze the design to keep logs comparable
disable analytics to avoid bias
Starter
Build the foundations for this topic with quick wins and core definitions.
Solid
You know the essentials—now refine nuance, sequencing, and edge cases.
Expert!
Sharp instincts and consistent application—keep stress‑testing your playbook.
